Frequently Asked Questions
Self Serve Laundromat
What are your hours?
Our laundromat self serve facilities are open 24 hours a day 7 days a week!
Our wash and fold service are available 8am to 7pm seven days a week!
Are you attended?
Yes! We are fully staffed from 7:30 am to 7 pm daily.
Our facility is remotely monitored outside of these hours and management can be reached by cell at (563)590-6441 with any questions or concerns.
Are you a coin or credit card laundromat?
Both! Our machines can be started using American quarters, our inhouse Tokens, or touchless with the DexterPay app on your phone!
Don't have quarters and not phone app savvy? Don't worry! We have changers to exchange cash for quarters or tokens; and credit cards can be used to get laundry tokens that work in all of our machines!
Do you have large machines?
Yes! We have the biggest washers and dryers you can get! We have up to 90lbs Jumbo washers and 120lbs Jumbo Dryers for your large loads and bulky items.
Multiple king comforters, area rugs, pillows, and more are no problem!
Can I wash XYZ item?
Yes! Comforters of all sizes, pillows, mattress pads, rugs, patio furniture cushions, car/boat covers, towels, table clothes, and many more items are OK to be washed!
For dog / pet beds just please let an attendant know so we can clean and sanitize the machines afterwards!
Wash & Fold
What are your wash and fold hours?
You can drop off and pick up your laundry any time between 8:00am and 7pm daily!
What products do you use when you wash my clothes?
We use only premium detergents such as Tide, Gain, All Free & Clear, Oxi, Bounce, Shout, Persil, and Downy! Other brands available upon request, just let us know and we can use it!
Is there a minimum wash and fold order?
There is a 10 pound minimum order for in-store drop off orders.
There is a 20 pound minimum order for local pick up & delivery drop off orders, including Fort Myers Beach. Other areas may have higher minimums.
We can still do your laundry even if it is under the minimum pounds!
Do you wash my clothes with other customers orders?
Absolutely not. All individual laundry orders are washed, dried, folded, and packaged separately from each other and will never be mixed with another customers order!
What is the turnaround time for Wash & Fold laundry service?
Typically, in-store drop off laundry will be ready for pickup same day (depending on drop off time) or late morning the next day!
What is the turnaround time for Pick Up & Delivery laundry service?
As soon as same day pickup and next day delivery, about 24~ hours from when the laundry is picked up!
Pickup & Delivery
When do you offer pickup and delivery?
We offer pickup and delivery 7 days a week from 8am to 5pm
What is the turnaround time for pickup and delivery?
Your laundry will be returned to you the selected time next day!
If we can, we will return your laundry ahead of schedule for same day ASAP pickup and delivery!
Is there a minimum order?
There is a 20 pound minimum for pickup and delivery orders, 10lb minimum for instore drop offs.
Do I need to be home when the driver picks up or delivers my clothes?
No, you don't have to be home to use this service. You can leave your laundry in a secure location (front porch, back porch, behind a fence, in an unlocked garage) just make sure to note it when you place your order so our driver knows where to find it!
How do I schedule an order online?
Simply click on the "Schedule a Pickup" Button in the upper right hand corner and create your account. It only takes a few minutes to input your information and you can place an order for weekly, bi-weekly or one-off services.
Can I make a special request on how I want my laundry done?
Yes! When you place your order online there is a section called Preferences where you can specify things you want done every time that we do your laundry. There is also a section called Special Laundry Instructions where you can ask for something for this particular order. For instance if you want us to spot treat a stain on one of your items.
Is there a contract or long term commitment?
No, we do not make our customers sign a contract, you can stop service at any time. We know that you will stick with us based on our excellent service!
When I schedule an order, how will I be billed?
When you create your order we ask for your credit card. Your card will not be billed until your laundry is completed and weighed.
What do I put my laundry in?
We recommend that you put your laundry in a laundry bag or in a trash bag (clean laundry is returned in fresh, new bags!)
Can I put my pickups on hold while I'm on vacation?
Yes. You can suspend your pickup until you return from your vacation. You can do this through your online account.
About Laundry Max!
When did you first open?
Laundry Max has been family owned and operated since opening our first laundromat in 2002. Over the years we have continually updated and enhanced our facilities to change laundry from a chore into an enjoyable experience. We take great pride in keeping our locations the cleanest and nicest laundromats in the world. You will not be disappointed if you come and visit any of our stores and we hope to see you soon...TAKE IT TO THE MAX!
Are you a franchise?
We are not, we are small family business committed to providing the best laundromat experience possible!
I lost money in a machine or had an issue, who do I contact?
Oh no! We will be happy to take care of you. Feel free to talk to a staff member during staffed hours to resolve the issue, leave a comment card at the store with your info, or reach out by phone to Tom at 563-590-6441